Frequently Asked Questions
Everything you need to know about your next carbon fiber instrument.
What makes carbon fiber guitars better than traditional wood?
Carbon fiber is incredibly durable, lightweight, and weather-resistant. Unlike wood, it won't warp, crack, or lose its tune due to changes in humidity or temperature, making it the perfect travel companion.
How long does shipping take for a new guitar?
Most in-stock instruments ship within 2-3 business days. Domestic delivery typically takes 5-7 business days, while international shipping varies by location but generally arrives within 2 weeks.
Do you offer a warranty on your instruments?
Yes, every KLOS guitar comes with a limited lifetime warranty against manufacturing defects to ensure your instrument performs perfectly for years to come.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your instrument, you can return it in its original condition for a full refund, minus shipping costs.
Can I use standard guitar strings on a KLOS guitar?
Absolutely. Our guitars are designed to work with standard acoustic or electric strings, depending on the model, so you can customize your sound just like a traditional instrument.
Do you offer financing options?
Yes, we partner with specialized payment providers to offer flexible monthly installment plans at checkout, allowing you to play now and pay over time.