Returns & Exchanges
At KLOS Guitars, we want you to be completely satisfied with your purchase. If your instrument doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Instrument
Carefully pack the guitar in its original shipping box with all included accessories and documentation to ensure it remains protected during transit.
Ship the Package
Affix the provided shipping label or use a tracked carrier to send the item back to our headquarters for inspection.
Inspection and Refund
Once our technicians verify the instrument's condition, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing